Client

Our client has been at the forefront of their industry for over eighty years, delivering forward-thinking expertise in the supply, installation, and maintenance of groundbreaking turnkey solutions for fueling stations and electric vehicle (EV) charging infrastructure.

Summary

The Director of Talent Acquisition and Retention is responsible for overseeing the end-to-end recruitment process for Service Technicians, ensuring the selection of candidates who meet company standards. This role manages onboarding coordination. Additionally, the manager develops and refines retention programs with structured check-ins to enhance employee engagement and satisfaction, while also tracking performance metrics and managing incentive programs. They create and implement effective policies and procedures, collaborating with management to address high turnover challenges and continuously improve recruitment and retention strategies.

Location

Charlotte, NC.

Reports to the VP of Human Resources. Will have two internal recruiters reporting to this role.

Compensation

A highly competitive annual earnings opportunity accompanied by a bonus structure.

Primary Responsibilities

Oversee and lead the (internal and external) team responsible for managing the entire recruitment cycle for all employees, including job postings, candidate sourcing, resume screening, interviewing, and final hiring decisions.
Ensure that selected candidates align with company standards and team needs.
Track and report on recruitment and retention metrics.
Manage recruitment and onboarding portion of the HRIS system.
Oversee and onboarding function and coordination.
Develop, implement, and refine a comprehensive retention program with structured check-ins at 30, 60, 90, 180 days, 1 year, and 2 years.
Monitor and follow up on these check-ins to support ongoing employee engagement and satisfaction.
Track and report on recruitment and retention metrics.
Design and manage incentive programs linked to successful hiring and retention outcomes.
Create and implement policies and procedures for recruitment, onboarding, and retention.
Ensure these policies are effective, up-to-date, and tailored to the specific needs of the business.
Collaborate with Service Managers and Regional Managers to ensure timely and effective follow-ups on performance reviews and check-ins, supporting a cohesive approach to employee management.
Apply knowledge of the service or manufacturing industry to address challenges related to high turnover.
Stay updated on industry trends and best practices to continuously enhance recruitment and retention strategies.

Education, Skills, and Experience

Bachelor’s degree in human resources, Business Administration, Industrial Psychology, or a related field. Advanced certifications (CPTD, CERS, CPSP) in HR or Recruitment are a plus.
Minimum of 5 years of management experience in recruitment, onboarding, and retention, ideally within the service or manufacturing industry.
Proven track record in developing and implementing successful retention programs and policies.
Demonstrated experience in high-turnover environments with a focus on improving employee engagement and reducing turnover rates.
Strong understanding of recruitment processes, employee onboarding, and retention strategies.
Excellent interpersonal and communication skills to effectively interact with new hires, management, and other stakeholders.
Ability to develop and implement effective policies and procedures.
Analytical skills to track performance metrics and design data-driven strategies.
Organizational skills to manage multiple tasks and priorities in a fast-paced environment.
Implement and manage new technologies to enhance and streamline HR practices and processes.
Ability to manage both internal and third-party recruiting resources.
Experience at a multi-site organization.
Willingness and interest to undertake more HR functions, responsibilities, and projects.

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Director of Talent Acqusition & Retention