Founded in 2009, Zest AI has been pioneering innovative AI technology with a mission to expand credit access to create opportunities for more Americans to pursue their financial goals. Zest AI is transforming the $17 trillion US consumer credit market by delivering AI technology that helps lenders identify creditworthy borrowers overlooked by traditional methods, while leveling the playing field so financial institutions of all sizes can harness AI to provide better lending experiences.

With over 50 issued and pending patents across automation, accuracy, performance, and model explainability, Zest AI is a leader in financial technology, providing financial institutions with AI tools that create a more resilient US financial system and a stronger U.S. economy. With over 600 active AI models, financial institutions rely on Zest AI's comprehensive suite of solutions spanning marketing, underwriting, fraud detection, lending intelligence, and more to make smarter lending decisions while improving profitability. This US-based technology as a service company is headquartered in Los Angeles, California.

We’re on a journey of scaling up! Join our innovative team that is committed to furthering our dynamic and inclusive culture where creativity thrives and every voice is heard. As we expand, we’re looking for a passionate and strategic Director of People Operations to join us and enhance our vibrant culture that attracts top talent.

As Director of People Operations, you will be part of a forward-thinking team that values collaboration, communication, creativity and standard of excellence and continuous improvement. You will be at the forefront of our people strategy, driving initiatives that enhance employee engagement, growth and well-being.

Responsibilities

Strategic Leadership: Collaborate with business leaders to align people strategies to business goals, ensuring our culture evolves as we grow.
Employee Experience: Champion our positive and inclusive culture that promotes employee satisfaction and retention, including support of our ERGs, regular employee communication forums and events.
HR Analytics: Collect, analyze and interpret HR data to provide insights on employee performance, engagement, turnover and other key metrics, regularly presenting findings to stakeholders.
Comp & Benefits: Support alignment of competitive compensation strategies that align with organization’s business objectives, conducting regular market analysis and job leveling. Lead administration and enhancement of employee benefits programs, including health insurance, 401k plan, leaves of absence, merit & bonus programs and more to support employee wellness and engagement.
Performance Management: Partner within the team and be a business partner throughout the organization to foster feedback and continuous improvement.
HR Policies & Compliance: Ensure practices are compliant, current, and adaptable to our evolving business needs in accordance with legal and ethical standards, maintaining confidentiality and data integrity. This includes updating and maintaining the employee handbook in partnership with the legal team.

Qualifications

An enthusiastic leader with a passion for people and ability to create exceptional employee experiences
A proven track record in a fast-paced scaling environment with the ability to creatively problem solve
Strong knowledge of HR best practices, employment law and compliance regulations
Excellent interpersonal and communication skills, with the ability to connect with and build relationships with individuals at all levels
A data-driven mindset, with the capability to analyze metrics to inform decisions
A creative approach to problem solving
Adaptability to changing priorities and ability to manage multiple projects simultaneously

Zest AI jobs

Director of People Operations