The People & Culture Manager, NORAM, is responsible for implementing global People & Culture strategies, processes, policies, tools and initiatives targeting a diverse and engaged workforce and ensuring a positive employee experience for all NORAM employees in accordance with the company’s values and culture.

The People & Culture Manager will safeguard compliance with local labor laws and will work closely with the group Director, People & Culture and local management to ensure that local P&C initiatives are aligned with both the company’s global principles, standards and local needs.

As a member of the group People & Culture team, the People & Culture Manager will act as a liaison between the subsidiary and global team to ensure effective communication and coordination, report on HR metrics, challenges, and successes within the subsidiary.

This position reports to the President, North America, with a dotted line to the Global Director, People & Culture.

Key Responsibilities:

Leadership

Holds an integral role as an active member of the NORAM Leadership Team, coaching and supporting NORAM supervisors in implementing the company’s Leadership model and all aspects of the employee journey.
Keeps the NORAM Leadership Team and Board informed on P&C related topics to facilitate the implementation of the company strategy.
Evaluates and identifies leadership development areas and needs. Designs and implements local education and leadership training programs that aim at high performing teams.

Employee journey

The People & Culture Manager is responsible for implementing all global elements of the company’s Employee journey and developing local practices.

Attraction:

Ensures the global Employer Branding strategy is followed and related communication for NORAM is on brand.

Recruitment:

Develops and safeguards the NORAM recruitment process is followed, and that approvals and assessments are in place prior to initiating recruitment and hiring.
Drives recruitment efforts with local recruiting partners and supervisors to ensure NORAM attracts high-quality talent to build diverse and inclusive teams and provides a positive candidate experience.

Onboarding:

Monitors the global onboarding process and develops and implements NORAM-specific onboarding practices.
Conducts P&C related onboarding locally.

Engagement:

Safeguards that global processes such as the Dialogue Framework, and employee engagement surveys are followed in NORAM.
Monitors and coaches supervisors with results sharing, action planning and follow-up of the employee survey.
Develops local initiatives for engaging employees and fostering a positive work environment in NORAM.
Manages and develops local employee communication practices for NORAM utilizing tools such as Viva Engage.

Development:

Monitors and coaches supervisors with the performance management process, including setting goals, performance appraisals, and development plans.
Supports supervisors to identify development needs in the teams, clarify goals for professional and personal development and propose opportunities for development.
Develops and coordinates training and development programs in collaboration with supervisors to enhance employee skills, competences and career growth.

Retention:

Oversees and implements local HR policies and practices in collaboration with external partners i.e. ADP. Ensures data quality and information accuracy in global tools.
Supports and trains NORAM employees and supervisors with using P&C tools.
Oversees the NORAM compensation and benefits programs, ensuring they are competitive locally and aligned with global standards.
Conducts regular reviews of compensation structures to ensure fairness and equity.
Identifies and mitigates HR-related risks within NORAM.
Manages conflict resolution, disciplinary actions, and investigations together with the supervisor in accordance with company policies and local labor laws.

Offboarding:

Monitors and supports the supervisors with the offboarding process.
Conducts exit interviews and shares feedback.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Main Qualifications:

Bachelor's degree and five years of related experience; or a combination of education and related experience.
Major in Human Resources, Business, or related field.
Master's degree, and certification as an HR Professional preferred.

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People & Culture Manager