Job Description

The Manager, Team Member Experience will work in partnership with business leadership and across the people team to support Fanatics Betting & Gaming’s (FBG) team member experience strategy. This role will have a unique mix of responsibilities that span across programs supporting FBG’s team culture, employee engagement and recognition, and internal communications. You will be accountable for analysis, program development and executing the overall experience strategy. Through this work, you will have the opportunity to create programs and influence internal processes that truly impact the culture of Fanatics Betting and Gaming (FBG).

Responsibilities

FBG Listening Program

Design Listening strategy, based on best in class to make FBG Better
Lead the end-to-end management of the employee survey programs. Including, the design of employee surveys, analysis of data, and company-wide action planning and strategy of implementation (Listening Program)
Collaborate with cross-functional teams to define survey objectives, design questions, and establish a comprehensive survey strategy aligned with organizational goals.
Critically analyze employee survey data and feedback analytics, then draw upon this information to guide People team priorities
Development, implementation (through Culture, Communications and Community team) and adoption of engagement-related programs, processes and strategies throughout the organization focused on enhancing the experience working at FBG

Internal Communications

Support and manage internal communication programming, such as employee newsletters, intranet content and supporting Sr. Manager with company All Hands.
Develop and execute creative strategies for communicating to employees, taking into account the needs of different audiences and employee survey data.
Develop, write and edit communications for the People Team, including emails/Slacks, FAQs and presentations/All Hands
Understand the company’s strategy and voice, and champion the FBG tenets in all communications and channels.

Team Culture + Recognition Programming

Design FBG’s first Employee Value Proposition
Lead findings across People team to drive a better, more inclusive and equitable experience
Ownership of FBG’s recognition strategy in partnership with the Finance, leadership (including: service anniversaries, milestones, internal swag, etc.)
Partner with PBPs and broader People Experience team to measure the effectiveness of current programs and continuously utilize internal and external data to enhance programming.

Qualifications

Bachelor’s degree
5-8 years of related experience, including progressive survey experience
Experience with survey tools (Qualtrics preferred)
Excellent oral and written communication skills
Passionate about employee experience
Analytical mindset with proficiency in data analysis tools and interpretation
In-depth understanding of people best practices and drivers of behavior, including adoption and change management best practices
Experience with program management, organization, effective planning and executing of large-scale programs, events, and initiatives
Ability to establish credibility and develop, maintain, and influence at all levels in the organization while building relationships and trust during times of change and transition
Ability to handle sensitive information with the utmost discretion
Must travel to events and other Fanatics offices for various offsite and team meetings

The base salary range for this role is $107,000 per year - $160,000 per year, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming and an equity award.

Salary range is listed in USD; ranges will change based on country of residence

In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $500 to set up your home office!

For information about our benefits, please visit https://benefitsatfanatics.com/

About The Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.

Fanatics jobs

Team Member Experience Manager