You will deliver best in class People Operations services to colleagues and managers, as the first point of contact dealing with online, email and telephone queries on matters such as starters and leavers, absence, benefits administration, references, and family leave. You’ll partner with other members of the People team such as Payroll and Reward to deliver an excellent colleague experience.
0-12 months you'll deliver
A high level of service delivery to the business across the employment life cycle, ensuring SLAs are met or exceeded.
Excellent HR process advice to managers, answering confidently based on data and a good understanding of policies and procedures.
The highest standards of accuracy and data excellence, ensuring accurate records in the HR system.
Continuous improvement of our systems and processes, partnering with colleagues across the People team to further enhance our new HR system (Workday).
Supporting ad-hoc People Team projects and initiatives.
We need this knowledge, experience + expertise:
A positive attitude with a proactive, flexible approach
Can prioritise and problem solve, with excellent attention to detail
Will recognise and act upon opportunities for improvement in processes, particularly within HR systems such as Workday.
Exceptional communications skills and the ability to build strong relationships with a broad variety of stakeholders.
Excellent knowledge of the employment lifecycle.
Thrives in a fast-paced dynamic organisation with professional confidentiality and the highest levels of integrity, essential for a People team role.
Proficient in Microsoft Office, in particular Excel, Word and Powerpoint.
And would love you to know or learn:
About working in a financial services environment of a similar size.
About operating within a continual service improvement environment, including the use of automation.
We help people move forward with credit and help our colleagues to move their careers forward too.
We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.
Over 5 million UK customers are supported by our award-winning customer service.
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we’ll put reasonable adjustments in place to support you.
Our dynamic NewDay culture
We’re focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working – with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.
We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions. At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you’ll get extra days as you build your career with us.
NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you’re in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc Our tax efficient green car and cycle to work schemes save you money (and help the planet). Ask your Talent Acquisition Partner to tell you more about any of our perks.
We work with Textio to make our job design and hiring inclusive.
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