Job Summary
We are seeking a dedicated and proactive Duty Manager to oversee daily operations within our establishment. The ideal candidate will possess a strong background in hospitality and guest services, ensuring that all guests receive exceptional service during their stay. This role requires effective leadership skills, the ability to manage staff, and a commitment to maintaining high standards of service quality.
Duties
- Supervise daily operations and ensure compliance with company policies and procedures.
- Provide outstanding guest services, addressing any concerns or requests promptly and professionally.
- Lead, train, and mentor team members to enhance their performance and foster a positive work environment.
- Coordinate with various departments to ensure seamless service delivery throughout the establishment.
- Handle guest complaints and feedback effectively, striving for resolution and satisfaction.
- Maintain accurate records of operational activities and report any issues to senior management.
- Ensure that all health and safety regulations are adhered to within the premises.
- Assist in the recruitment process and contribute to human resources functions as needed.
Qualifications
- Proven experience in a hospitality or hotel environment, preferably in a supervisory role.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication skills; multilingual or bilingual abilities are highly advantageous.
- A customer-centric approach with a passion for delivering exceptional guest experiences.
- Familiarity with hotel management software is beneficial but not essential.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
If you are an enthusiastic individual with a passion for hospitality and possess the necessary skills to thrive in this role, we encourage you to apply for the position of Duty Manager.
Job Types: Full-time, Permanent
Pay: £11.44-£15.00 per hour
Expected hours: 30 – 48 per week
Additional pay:
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Education:
- A-Level or equivalent (preferred)
Work Location: In person
Reference ID: Duty Manger Saltys
Expected start date: 17/03/2025