Department: Internal Operations
Reports to: Office Manager with a dotted line to Executive Partner to CEO & Internal Operations Manager
Shift Pattern: 8am - 4pm, Monday - Friday
Our Values:
- Every day the energy, creativity and passion of Manolo permeates through our business.
- We believe in the artist and the artisan; we are innovative while still protecting our heritage.
- We strive for timeless beauty and quality craftmanship.
- We celebrate curiosity and believe in working proactively and being solution focused.
- We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
- We believe in making people smile.
Purpose: To manage front of house to the highest standards while delivering seamless internal communications.
Front of House Responsibilities:
- Greet all clients and visitors, ensuring a warm welcome; assist with seating and offer refreshments.
- Keep all meeting rooms immaculate according to company standards, manage room bookings, and arrange alternative options if needed.
- Answer incoming calls, take messages, manage deliveries, distribute post, and book couriers as necessary.
- Order, arrange, and maintain floral displays in front-of-house areas.
- Open and securely close the premises according to the allocated shift.
- Monitor building access, ensuring security; perform general office upkeep and administrative tasks as directed by the Office Manager.
- Assist the Office Manager in coordinating office-based events, sometimes requiring extended hours.
Internal Communications Responsibilities
- Develop and maintain the company intranet, publish digital content, and ensure information is updated with stakeholder input.
- Plan, edit, and write content for internal channels, including the staff intranet and monthly newsletters, ensuring all communications reflect the company’s brand and values.
- Collaborate with the People & Culture team to promote engagement surveys, polls, and feedback mechanisms, adapting communications based on employee feedback.
- Lead planning and communications for internal events, including company parties, wellness events, and celebrations.
- Create frameworks for effective communication channels, keeping employees informed with accessible information. Trial and test new content and channels for employee engagement.
- Actively seek opportunities to innovate and improve internal communications processes, content, and channels.
Any other tasks as requested.
Skills and Experience Required:
- Excellent verbal and written communication skills.
- You will be meticulous with a keen eye for detail, ensuring all communications are polished
- You will have good IT skills, particularly with MS Power Point and Word.
- The ability to multitask and work under pressure to tight deadlines
- Confident engaging with a variety of stakeholders and a team-player approach
Our Commitment to Diversity, Equality and Inclusion:
Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
Our Benefits:
- 4 pairs of Ambassador Shoes per year.
- 50% Friends and Family Discount.
- 25 days holiday with an additional day off for your birthday, plus bank holidays.
- Option to buy an additional 5 days holiday.
- Pension Contribution.
- Private Medical Insurance.
- 2 Executive Coaching Sessions per year.
- Enhanced Family Friendly Policy.
- Workplace Nursery – salary sacrifice based childcare scheme.
- Cycle to work scheme.
- Employment Engagement Calendar.
