TITLE : Associate Head/Head Talent Management
DEPARTMENT : Talent Management
REPORTS TO : Group Head of Human Capital and Unit General Manager
General Responsibilities
Ø Assist in implementation of departmental BRISOP and systems framework, identifying and assessing future and current training needs and drawing an overall or individualized training and development plan.
Ø
Curator and custodian of Rosetta Operational Excellence Trainee (ROET) Program.
Ø Responsible for managing the hotel’s training function, including developing a qualified
departmental learning coordinator (DLC) for each department.
Ø Analyze training needs of the hotel in general and individual departments, and develop strategies that address needs and presenting the same for the Resident Manager and Executive Committee’s review.
Ø Create And Monitor Training Programs For
- ROET’s
- Employees
- Hotel School Industrial Trainees
Ø Coordinate with Catering Colleges and organizing campus interviews and drive the recruitment program for the resort.
Specific Responsibilities
Ø Ensure effective training programs are in place for the following:
- New Employee Orientation, Guide & Onboarding socialization
- Talent Development Programme
- Department Learning Coordinator
- Customer Service Training
- Technical job-specific training (through certification of departmental BRISOP)
- Supervisory Development Training
- Management Development Training
- Fire, Life and Safety Training
- Upselling Skills
- Being Roseterian
- Retraining and reinduction for existing associates
Ø Aligns the Training Goals with the Resort Goals, ensures the resort scores a minimum of 90% in the Renard Audit, attains budgeted training man-hours goals, 90% in offline and online guest feedback, etc.
Ø Monitor the progress of the Training Plan for each department to ensure that the training objectives are being achieved as per the Resort’s goal and vision.
Ø Establish and manages resorts e-library, training videos, journals, and audiovisual materials to assist trainers and associates for their personal development.
Ø Design, produce and implement training programs that meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.
Ø Attend departmental training sessions and critique performance.
Ø Assist Departmental Trainers’s in preparing and conducting departmental training and assess accordingly.
Ø Ensure that Department Heads abide by their responsibilities of employee training against departmental BRISOPs.
Ø Conduct regular service excellence training and internal audits
(FAQ’s Audit, HOTEL Facts Audit, Grooming Audit, RTS Audit, Telephonic Etiquettes Audit, Check-in & Check-out Audit, F&B Outlets Dining Audit,
Facilities Audit (Housekeeping/Maintenance For Rooms), GSC Audit, SPA Audit, etc.) to ensure compliance with the BRISOP. Shares the same with the Resident Manager and the Excom.
Ø Produce monthly training reports the General Manager and the Corporate Office including:
- Internal & External Training Programs conducted
- Training topic
- Name and department of the attendees
- Number of people attended
- Duration of training
- Trainer’s profile
Ø Assists in the hiring of differently-abled and mentally retarded staff members create a special training program for them and monitor their progress.
Ø Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
Ø Ensures that all staff abides by the hotel dress codes and hotel rules.
Ø
Prepares and submits the annual Training Budget and manages the departmental expenses.
Ø Liaise with the Human Resource team for completing the cycle of recruitment, induction, training & development.
Ø Monitor and evaluate the training program’s effectiveness, success and ROI periodically and report on
them.
JOB SPECIFICATION
Knowledge & Skills
Disposition /Personality
Strong communication and organizational skills
Determined and enthusiastic
MS Office proficient
People-oriented and results-driven
Familiarity with traditional and modern training methods and techniques
Quick Learner and self-motivated
Possesses strong working relationships
Reliable, quality and result-oriented
Extremely organized with strong administrative and communication skills
Able to work independently, takes ownership and initiative
Strong leadership skills and ability to build rapport with employees, and mentor them
Excellent active listening and presentation skills
We expect all our associates to work in harmony and cohesion with other departments as well as colleagues from other group companies.
The organization shall reserve the right to depute your services between departments and between group companies. The Human Resource's team shall at all points be sensitive towards your aspirations and endeavor to manage your skills and aptitude in accordance to them.
