Interviews for this role will begin in January 2025. This is a UK-based, role.

TrustedHousesitters is the largest pet-sitting platform worldwide, with over 230,000 members across 100+ countries. Born in 2010, the idea originated from Andy Peck’s realisation that pet lovers could explore the world while ensuring their pets are well cared for in their home environment.

TrustedHousesitters offers a unique alternative to traditional pet boarding, eliminating the stress and costs of kennels while promoting a love for pets and sustainable travel.

We provide to our members a unique two sided digital marketplace platform that connects pet owners with experienced pet sitters. Valued at $100 million, we offer a distinct value exchange by allowing sitters to stay in local accommodations while caring for pets.

After securing Series A funding in 2021, which helped accelerate growth, especially in the US market. The company’s growth has been driven by its ability to capitalise on post-pandemic trends in travel and pet ownership.

The company’s vision is to be the most loved travel solution for pet lovers, enabling a global community to travel in a way that prioritises animal happiness and reduces environmental impact.

With a remote-first team of around 100 employees, TrustedHousesitters fosters a collaborative, purpose-driven culture. The company promotes flexibility, wellness, and transparency, which has earned it a spot in Escape The City's Top 100 Awards. As it scales, TrustedHousesitters is focused on building a structured, data-driven marketing function to further boost its member base, while maintaining its commitment to community, trust, and animal care.

About the Role

The People Experience and Operations Executive will join the People Experience Team. Prioritising employees, taking action to enhance their productivity, efficiency and overall experience from the moment they’re hired to the end of their employment life cycle.

Reporting to the People Experience & Operations Manager, and working closely with our Head of People and Talent Acquisition Manager, the People Experience and Operations Executive will support a range of HR and operational administration, interview and meeting scheduling and internal communication efforts. This is a diverse role, with wide reaching impact.

We are looking for a proactive, organised individual with excellent communication skills and the ability to collaborate with multiple stakeholders, while also being comfortable working autonomously.

Role Responsibilities:

HR/employee lifecycle administration:

Offer/Contract creation (using existing templates)

Issuing promotion, salary, title change letters etc

Updating/maintaining employee records (in Zelt and Gsuite)

Onboarding/Offboarding:

Email and account creation

Ordering and recording equipment provided

Following onboarding/offboarding checklists

Being the first point of contact for new starters, providing them with everything they need to successfully complete their onboarding

Supporting People Operations and Line Managers

Recruitment support:

Supporting our Talent Acquisition Manager in the creation of job descriptions

Posting internal/external vacancies

Managing our ATS (with support from TAM)

Interview scheduling/coordination and diary management

CV Screening Candidate feedback delivery

Supporting in our benchmarking efforts

Operations and security support:

Maintaining our asset register, ensuring company equipment is accounted for and catalogued

Ensure employees are up to date with software - particularly security software and requirements (e.g. Bitdefender)

Creation and updating internal information (in Notion, Zelt and other internal systems)

Providing first line people/operational support:

Responding to requests through Operations email and our #ask-peoplex Slack channel

Updating Notion pages and sharing information

Booking meeting rooms, travel and accommodation

Updating our bi-weekly Round Robin template

Supporting the People Experience & Operations Manager with the organisation of company offsite events:

Venue and supplier research

Providing booking and contact info

Event setup and clear down

Additional tasks:

Ensuring Brighton office is well maintained and stocked (depending on location of successful candidate - this is not a firm requirement, so please do not be discouraged from applying should you be located outside of this area)

Role Requirements:

Strong communication and interpersonal skills are essential for this role, this position interacts with stakeholders of all levels

Previous experience in a HR support or office management role (with some exposure to HR administration such as updating offers, contracts and employee lifecycle paperwork)

Experience updating employee information (within a HRIS or specific location with confidential access)

Experience managing scheduling e.g. interview scheduling, diary management, meeting arrangements etc.

A proactive approach to work, taking initiative and finding the joy in making things happen

Excellent organisational skills, with an ability to prioritise and effectively manage your time

Ability to work autonomously, while remaining open to feedback and collaboration

An empathetic approach, with a willingness to collaborate and take onboard input from others

Some knowledge of Google Workspace

An ability to maintain confidentiality and handle sensitive information with discretion

Any of the following would be nice to have!:(These skills are not a requirement, but may be helpful to the role and your development at TrustedHousesitters)

Knowledge of HR processes and procedures, or CIPD Level 3/similar qualification

ATS experience (Lever would be a bonus!)

Experience conducting screening interviews

Previous experience of working with Notion

Living within a commutable distance from our Brighton office, based near Brighton Station

Important note: It is rare that candidates will have experience of everything in the job description, so please do not be put off from applying if you do not meet every aspect of the criteria listed!

If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you!

In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).

At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability.Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.

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