Job Description & Requirements

To plan, organize, recruit, execute and control the functions of the housekeeping department.
To be responsible for directing, supervising and co-coordinating the activities of housekeeping and ensuring the smooth operations which includes rooms, public areas, laundry, uniform/linen rooms and pool area.
To maintain the highest standard of cleanliness, presentation and efficiency while achieving guest satisfaction. To supervise and co-ordinate the works of housekeeping contractors

ESSENTIAL DUTIES AND RESPONSIBILITIES :

To co-ordinate with the Human Resources department in the selection of housekeeping staff.
To plan, recommend and develop on job training for housekeeping staff.
To ensure staff thoroughly understands the house and departmental rules and regulations.
To regularly evaluate staff performance and provide recommendations for transfers and promotions.
To co-ordinate and communicate effectively with other departments as well as within the department.
To keep all employees informed on significant aspects of the hotel, communicating with all levels of staff.
To carry out daily inspection of the hotel in all areas and to ensure the housekeeping standards are maintained to the highest level.
To develop standard procedures for routine tasks so as to enable employees to develop consistent work habits.
To establish inventory records and control of cleaning supplies, chemicals, and guest supplies, Rooms and F & B linens.
To conduct inventory of the Rooms and F&B linen together with the Finance department.
To ensure that staff receive training for any new products or equipment introduced to Housekeeping
To effectively schedule staff so as to maximize the manpower available.
To establish Lost & Found procedures and ensure proper recording and safe keeping of such items.
To establish and ensure a good system of administration and record keeping for housekeeping.
To co-ordinate closely with the Engineering Department for any maintenance works to be carried out.
To ensure that all equipment used by housekeeping is in good repair and is serviced regularly.
To oversee the smooth operations in the Linen/Uniform Room and Laundry.
To ensure that laundry services are of the highest quality for hotel guests, and staff uniforms.
To provide a warm and conducive environment for the housekeeping department, so that morale is kept at a high level.
To counsel, motivate and discipline staff as required.
To ensure employees and self adhere to hotel grooming standards.
To ensure that the floral arrangements are of good quality and aesthetically pleasing to the eyes, in all areas of the hotel.
To ensure tailoring of uniforms are of highest quality.
To comply with the hotel rules and regulations as well as the policies and procedures set by the hotel and management.
To identify opportunities in Housekeeping and to take the necessary corrective action(s).
To liaise with and co-ordinate the works of the housekeeping contractors.
To attend meetings as required.
To assist in the preparation of annual housekeeping budget.
To be fully familiar with hotel Fire Safety and Security Procedures and to comply with such and ensure housekeeping staff are properly guided.
To perform any other duties other than these above which are requested by the hotel management/direct supervisor.

THE FULLERTON HOTEL

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