Summary

You will be involved in all aspects of HR and Recruitment. This is an exciting opportunity to progress your career with a friendly and supportive team!

Wage £15,600 a year Training course HR support (level 3) Hours Monday to Friday 8am to 4.30pm

40 hours a week

Possible start date

Monday 24 February

Duration

1 year 4 months

Positions available

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Providing admin support for all HR matters
Taking first-line response to all phone queries and providing basic advice where appropriate
Providing admin support for the recruitment process including drafting job adverts, CV screening, and scheduling interviews
Processing letters, forms and reports in a timely manner
Supporting managers with basic queries on policies and processes
Handling confidential data with discretion and professionalism
Maintaining and updating HR records and systems, ensuring accurate data entry
Supporting the HR team with reviewing current processes and implementing ideas to improve our HR function
Attending meetings as note taker and typing up any meeting notes as required
Ensuring all internal HR processes and procedures are adhered to
Undertaking any other duties necessary for the effective operation of the department consistent with the nature of the post
Minimum of 6 hours per week spent on apprenticeship work and training

Where you’ll work

Test house

Elizabeth Way

Harlow

CM19 5AR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CT SKILLS LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Working towards your HR Support Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including business fundamentals, legislation & policies, role fundamentals, and HR service fundamentals. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Desirable qualifications

A Level in:

Business, Psychology, Law (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

TEST INCORPORATED LIMITED

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