Your mission

This is a full time, London based, role and reports to the CEO.

You would work closely with the Head of Ops in London, Head of Ops in Berlin and other members of the Leadership Team.

We're seeking an experienced People Manager to support our team of 50 employees in London and Berlin. We're a friendly bunch and a people focussed company. This stand-alone role, reports to the CEO and works with the Leadership Team, combining strategic people initiatives with hands-on HR execution. The ideal candidate will be a doer who can both develop processes and execute them effectively, while understanding the unique dynamics of the flexible workspace industry and tech community.

You will work with the Leadership Team to drive Techspace's strategic agenda. You will coach and provide best in class HR across the full complement of disciplines: organisation design, change management, recruitment, succession and talent management, and culture.

Key Responsibilities

Work in partnership with the Leadership Team to develop and continuously improve employee, team, company and functional performance.
Work with managers and employees to improve working relationships, build morale and increase productivity and retention.
Work with the Leadership Team to collect periodic employee surveys and ensure appropriate action plans are in place. Our eNPS score is good, and we want to continuously improve.
Support with career conversations to identify and develop our best talent. Develop training plans, including iHasco e-learning, to develop talent and deliver excellence.
Manage employee relations. Trouble shoot and resolve difficult situations whilst understanding the risk appetite of the business.
Ensure compliance with UK and German employment laws.
Create and implement HR policies that support our hospitality-minded culture.
Oversee compensation and benefits administration across both markets.
Drive employee engagement initiatives
HR operations including payroll (working with finance), leave management, HR systems, salary benchmarking and reviews.
Talent management - Oversee Talent grid 9 box reviews and follow ups. Support managers with their team and feedbackCulture and Values champion across the business
Onboarding employees ensuring they are set up for success, and offboarding employees.
Integrate DEI initiatives within the culture to ensure it’s everyone’s responsibility
Supporting line managers with the well-being of their team
Dealing with employee queries and complaints, and follow up where needed

Your profile

Attitude

Strong interpersonal skills: Ability to build rapport with diverse individuals and cultivate a positive community environment
Strong decision making and judgement: Pragmatic understanding of business, employee needs and finding solutions to move forward. Comfortable with working with ambiguity and grey areas, and then discussing and identifying solutions. Understands the importance of strict confidentiality
Assertive and empathetic: Able to listen, ask the right questions, understand, and when needed push back and challenge when appropriate
Communication skills: Excellent written and verbal communication to effectively communicate with members, staff, and management
Organisational and prioritising skills: Manage multiple priorities and tasks efficiently
Adaptability and pragmatic: Navigate changing needs and within a co-working environment

Required/Preferred Qualifications and Experience

Experienced generalist HR experience, with at least 2 years in a management role. Dynamic SME background would be useful.
Experience in hospitality, real estate, or customer-service focused industries
Understanding of flexible workspace or property management operations preferred
Good knowledge of UK employment law. Knowledge of German employment law helpful
Strong knowledge of HR best practices and employee relations
Experience with processing HRIS systems and HR analytics (Techspace uses Personio)
Excellent communication skills with fluency in English (German language skills are advantageous)
Ideally the jobholder will hold a CIPD qualification

Required Competencies

Hands-on. Can both strategise and execute. Confident to challenge the Leadership Team.
Experience as an HR partner and with a strong customer service mindset
Experience working with multi site teams across multiple locations
Understanding of tech company culture and workspace needs
Comfortable in a fast-paced, service-oriented environment
Detail-oriented with strong organisational skills.

What separates you…

You see work as a place where you learn, where you deliver and where you have fun
You balance empathy for employees with commercial needs of Techspace. Both are important
You enjoy partnering with senior leaders to improve service and customer experience
Excellent communicator, including in difficult conversations
You enjoy getting stuck in as well as strategic thinking

Why us?

What We Offer

Opportunity to shape the people function of an ambitious flexible workspace provider
Competitive salary around £65,000 to £70,000 depending on experience
Private health insurance, critical illness insurance, life insurance, medical cash plan
Generous holiday allowance of 27 days
5 days of Life Leave for life events, charitable days, training outside work
Matching policy for money you raise for charity
Training linked to business needs
Access to our workspaces
Regular team events and international travel opportunities

Location & Travel

Based in London but with regular travel expected to Berlin and other cities as we grow.

Hybrid role with 3 days working with the Hub team in the office. Flexible approach.

About Us

Techspace is the go-to place for scaling tech, freeing teams to build the future, with a network that spans the world’s leading tech hubs.

Techspace is a member centric company that designs, creates & operates working environments for growing technology companies. Now more than ever the workplace is undergoing rapid change & transformation: we aim to be at the cutting edge of workplace design, providing flexible & collaborative environments that enable technology businesses to thrive. Most importantly Techspace, at its heart, is a people business: the relationships we form with our members makes our community value proposition come to life.

Techspace is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, marital status or disability status.

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