About Smood:

Smood is the leading last mile delivery service revolutionising the meal and grocery delivery industry in Switzerland. We aim to improve the lives of Swiss people in everything we do. Smood is an innovative FoodTech connecting Swiss consumers with more than 2,500 restaurants and 100 retailers including Migros stores, through cutting-edge technology and exceptional service. All mobile apps, the website and other proprietary tech and software is built in-house. Smood stands for a diverse, dynamic and open corporate culture with more than 80+ employees in 2 different office locations. With us, you will be encouraged and challenged to show your full potential.

About the job:

Smood is looking for a talented Communication Manager who will be in charge of developing the communication between Smood and various stakeholders: partners, drivers and B2B clients and prospects.

Our goal is to maintain and develop relationships with our thousands of restaurant partners and keep them informed of any new updates regarding our company, our platforms, our operations. Our objective with our drivers is to keep them informed of the latest news so that they feel part of the team and have all the information they need to perform. The aim is also to gather feedback from drivers across the cities, and translate this into improvements for them.

Responsibilities:

Establish and maintain communications plans (newsletters, emailers, push notifications, blog posts, social media, etc.)
Ownership over the content calendar & ongoing content generation (including visual & tonality guidelines, content pillars with themes & topics)
Lead the content distribution across different owned and earned channels
Monitoring of technological, organisational and process changes in the company, then synthesis and communication with the fleet, organisation of meeting events with delivery personnel and office staff
Establishment of an employee satisfaction metric, reporting of the situation per city to management, synthesis and feedback
Developing training materials for drivers or partners (ie.: webinars)
Visiting cities and meeting delivery people and partners

Requirements

Minimum 2 years of professional experience in communications or marketing, preferably with CRM and Marketing automation experience
Fluency in French and English required, German and/or Italian a plus
Excellent oral and written communication skills
Outgoing, sociable person with great empathy and ability to listen to people
Initiative and creativity
High degree of autonomy
Experience in a startup / tech company preferred

Benefits

The opportunity to be a part of a very entrepreneurial and innovative organisation,
Smood is an incredible fast-paced working environment that will never get boring,
We challenge ideas, not people. We firmly believe in promoting the best ideas, regardless of titles and hierarchy,
We are a talented, multi-cultural team from diverse backgrounds and industries,
We offer a fun, open and empowering environment where people can take ownership, have a real impact, and help shape the products and future of the business

We are looking for a talented team player who is comfortable juggling between different projects and priorities. The ideal candidate will have excellent communication skills combined with effective project management ability. Are you curious and creative person, thinking out of the box, team player ? If so, we want you on our team!

Smood

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Communication Manager