About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Job Title: People Operations HR Compliance Manager
Location: Hybrid – Solihull (2 days per week in office)
Reporting to: HR Service Delivery Manager
Salary: £35,000
- £38,000
At Serco, we are a leading provider of public services, working in partnership with governments and other public sector organisations to deliver essential services to citizens. Our areas of expertise include defence, transport, justice, immigration, healthcare, and citizen services. The People Operations HR Compliance Manager will be part of our HR Shared Services team, which plays a crucial role in supporting our employees and ensuring compliance with all relevant employment laws, regulations, and best practices. The HR Shared Services team is dedicated to providing excellent HR support and services to our diverse workforce, fostering a culture of accountability and fairness. The People Operations HR Compliance Manager will ensure that the MyHR team complies with all relevant employment laws, regulations, and best practices, as well as Serco’s internal policies and procedures. The role involves working with internal teams and external bodies, such as auditors, to ensure effective governance measures are in place. The Compliance Manager will also be responsible for identifying compliance training requirements, investigating, and resolving compliance issues, and continuously improving policies and practices to adapt to changes in UK employment law. Key Responsibilities: - Regulatory Compliance: Ensure compliance with UK employment laws, regulations, and industry best practices.
- Policy Compliance: Align internal HR policies and procedures with legal requirements and organizational standards.
- Governance and Risk Mitigation: Oversee internal governance frameworks to identify, assess, and mitigate risks.
- Audit Coordination: Monitor and collaborate on internal and external audits, ensuring successful completion and addressing findings.
- Training and Awareness: Identify compliance training needs and foster a culture of accountability.
- Stakeholder Collaboration: Work closely with internal teams, legal advisors, and external regulatory bodies.
- Incident Management: Investigate and resolve compliance issues promptly and effectively.
- Monitoring and Reporting: Develop processes to monitor compliance activities and provide regular updates to senior management.
- Ethical Standards Enforcement: Ensure organizational practices uphold ethical principles.
- Continuous Improvement: Stay updated with changes in UK employment law and adapt policies accordingly. Essential Qualifications and Experience: - Extensive HR Operational Experience: Proven track record in HR operations, demonstrating a deep understanding of HR processes and best practices.
- Compliance and Governance Experience: Strong background in ensuring compliance with employment laws and regulations, and experience in governance frameworks.
- Auditing Experience: Hands-on experience in coordinating and managing internal and external audits, with the ability to address findings and implement recommendations.
- Problem-Solving Skills: Ability to develop innovative solutions to complex compliance issues.
- Customer Focus: Experience in enhancing customer service and building productive relationships with internal and external stakeholders.
- Influencing Skills: Ability to influence at all levels within the organization, including senior stakeholders.
- Communication Skills: Excellent written and verbal communication skills to effectively convey compliance information and engage with diverse audiences.
- Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
- Interpersonal Skills: Strong ability to build relationships and work collaboratively with various stakeholders.
- Integrity: Demonstrates the ability to handle sensitive information with integrity and confidentiality.
- Continuous Improvement: Commitment to staying updated with changes in employment law and continuously improving policies and practices. Why Join Us? At Serco, we value our employees and offer a supportive and inclusive work environment. We are committed to your professional growth and development. Join us and be part of a team that makes a difference. What we offer: - Up to 6% contributory pension.
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion. ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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People Operations HR Compliance Manager