RMS are on the lookout for a driven Head of Operations to lead our recruitment function, optimise processes, and ensure top–quality service delivery. If you re a strategic leader with a passion for operational excellence, this could be the perfect opportunity for you!

Job Purpose

As the Head of Operations, you will be responsible for overseeing the overall operations driving growth and ensuring the efficient delivery of recruitment services. You will provide leadership to the team, including the Recruitment Manager, and ensure high levels of operational performance, client satisfaction, and compliance. This role offers the opportunity to take ownership of the recruitment function while contributing to the broader business strategy and success.

As a key member of the leadership team, you will have the autonomy to shape and execute recruitment strategies and drive continuous improvements that support the company s growth and industry reputation.

Key Responsibilities

Leadership & Team Management
- Lead and mentor the Recruitment Manager and recruitment team to meet and exceed performance goals.
- Develop and implement training and development programs for the team to ensure consistent performance and career growth.
- Set clear expectations, provide regular feedback, and ensure team alignment with business objectives.
Operational Excellence
- Oversee all recruitment processes, ensuring efficiency, quality, and compliance.
- Work with the Recruitment Manager to monitor recruitment workflows, identify operational challenges, and implement solutions to optimise efficiency.
- Lead the development and use of reporting tools to track key performance indicators (KPIs) and drive continuous improvement.
Client & Stakeholder Management
- Build and maintain strong relationships with clients, ensuring excellent service delivery and satisfaction.
- Collaborate with business development to support the acquisition and retention of clients.
- Ensure that all recruitment activities are aligned with client needs and expectations.
Compliance & Quality Assurance
- Oversee adherence to recruitment compliance standards and regulations.
- Work closely with the Recruitment Manager to maintain high standards of candidate experience throughout the recruitment process.
- Conduct regular process audits to ensure best practices are followed and identify areas for improvement.
Business Strategy & Financial Management
- Manage resource planning and forecasting to ensure profitability and operational efficiency.
- Monitor and report on financial performance, implementing strategies to meet revenue and cost objectives.
- Ensure recruitment remains aligned with the company s broader goals and strategic direction.

Person Specification

Proven experience in a senior management or leadership role within the recruitment industry
Strong understanding of recruitment processes, CRM, and talent acquisition strategies.
Demonstrated experience in client relationship management and business development.
Strong leadership, coaching, and team management skills.
Knowledge of compliance and legal requirements in recruitment.
Analytical mindset, with experience in data–driven decision making and performance monitoring.
Ability to thrive in a fast–paced, target–driven environment.

This is an exciting opportunity to become part of a forward–thinking team and join an operational recruitment department that truly prioritises people, embodying the ethos of ! If this sounds like the perfect role for you, please apply through the link provided and we will contact you directly.

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on these occasions

RMS Recruitment

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Head of Operations (Recruitment)