Policy Expert – Head of People Experience

We're on a mission to make: The most successful insurance disruptor people want to stay with for life

Are you ready to transform the insurance industry with innovative technology? At Policy Expert, we are on a mission to revolutionize Home, Pet, and Motor insurance, making it clear, fair, and great value for customers. Since our inception in 2011, our breakthrough thinking and proprietary tech, have won us over 1.5 million customers and the title of the UK's No.1-rated home insurance provider for 9 years.

Hear from our team about what it's like working at Policy Expert ✨

About the People Experience team:

As Head of People Experience you will be responsible for implementing the people strategy within our London office, ensuring they are aligned with the company vision and business goals. You will take ownership of the full People Experience journey including, onboarding, talent management, DE&I and culture & wellbeing.

You will be leading and driving our colleague engagement and retention, enabling business growth through the management, implementation, and delivery of innovative strategies to maximise colleague engagement and shape an inclusive and supportive work culture.

Your day to day:

Work to create an environment that fosters collaboration, innovation, and support.
Own and champion our wellbeing strategy and foster a culture of inclusion and engagement where all colleagues feel valued and can achieve their maximum potential.
Contribute to succession planning by pinpointing critical roles and high-potential colleagues.
Develop plans for utilising people experience teams in pursuit of business goals.
Inspiring and leading the People Experience team.
Provide support to the Learning & Development team to drive capability and performance through the learning initiative and programs.
Leading the People Experience team in delivering a best-in-class employee experience.
Support and lead on cross-functional people-related projects specifically focusing on our key strategic initiatives.
Effective management of HR systems, technology, and data analytics to support the business needs and people decisions within the business.
Support with the development and delivery of people experience policies that comply with legal requirements and reflect the company's mission and values. These policies cover a wide range of areas such as employee conduct, diversity and inclusion, workplace safety, and benefits.
Support with colleague surveys.
Ensure policies are clearly communicated and consistently enforced across the business.
Partner with senior management to address day-to-day people-related operational issues such as employee relations, compensation reviews, escalated benefits issues, performance management and training.
Implement and manage compliance efforts with all the employment laws and regulations relating to all aspects of the colleague's life cycle.
Act as an employee champion and change agent by anticipating people-related needs and delivering value-added services for the benefit of the employees.
Stay abreast of changes in labour laws and regulations.
Maintain an effective level of business literacy including company goals, mission, financial position, strategy, competition, technology, and culture.
Investigate claims of misconduct and escalate to the legal team as required.
Maintaining current knowledge of industry trends and employment legislation to ensure regulatory compliance. Identifies trends that could impact the organisation objectives.
Driving the change management of the organisation.
Develop and manage annual budgets for the department.

Who are you:

You will be adept at translating business strategy into relatable end-user stories and be skilled in supporting them to feel a part of something bigger. You will show Empathy, sensitivity, and a deep understanding of people, working with credibility and a high impact across the business.

University degree in human resources, CIPD or a Level 5 Associate Diploma in People Management or a Level 7 Advanced Diploma in Strategic People Management
Knowledge on building competitive compensation packages.
Strong background in business, understanding how to operationalise and measure people's success within the business.
Well-developed analytical capability with the ability to present insights concisely and simply with maximum impact.
A strong track record of improving engagement and retention within a similar industry and the ability to create a unique employer brand aligned to the culture, mission, and values.
Good experience working with data and data analytics techniques.
Innovative: Seeks out ways over, around, or through barriers to success.
Collaborative: Enjoys working one-on-one, in small groups, and in public speaking. Fluent, sharp-witted, command of language. Keeps people informed.
Supportive:Prioritizes relationships and open dialogue to better understand the challenges faced by customers. Positions business solutions in a compelling way. Focuses on the customer, rather than the product being sold.
Dynamic: Determines opportunities and threats through a comprehensive analysis of current and future trends. Comprehends the big picture and enjoys being challenged.

Benefits:

This role will be based in our London office in a 50/50 Hybrid mode.

Generous Pension contribution scheme

Private medical & Dental cover

Learning budget of £1,000 a year + Study leave (with encouragement to use it)

Enhanced maternity & paternity

Travel season ticket loan

️ Access to a wide selection of London O2 events and use of a Private Lounge

Employee Wellbeing Programme

What We Stand for and Next Steps "We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual's skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment"

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | Trust Pilot | Best Companies

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Head of People Experience