Overview
NWCare is a domiciliary care agency serving the community across N Ireland for over 50 years. We are seeking a dedicated and experienced Registered Manager to oversee the operations of our Rathfriland domiciliary care agency.

JOB SUMMARY

To achieve the business plan as agreed for the company
Management of all aspects of company activity within agreed policies and budgets
To ensure a quality of service to all clients
To ensure that all standards of the Regulation and Quality Improvement Authority are met
Institute the agreed marketing strategy for the company
To hold the on-call phone on a rota basis

DUTIES and RESPONSIBILITIES

Business Development

To be responsible for the development of new services and opportunities within domiciliary care and agency work
To hold regular reviews and negotiations with Care Managers for all packages of care to be delivered
To hold regular reviews and negotiations with Trust Contracts departments
To actively participate in all user group forums to keep abreast of changing trends in the delivery of care
To encourage the development of Area Service Managers to further enhance the growth of the company
Establish and maintain dialogue with key personnel in local NHS Trusts
To complete tender documentation when required

Financial Performance and Controls

To achieve budgeted profit for the company. To identify shortfalls in performance and, in conjunction with the Operations Manager and Registered Provider, take appropriate remedial action
To continuously review all costs to improve profitability of the company
To ensure that all purchasing arrangements adhere to company policy

Personnel and Training

To ensure all staff are motivated and directed in the performance of their duties
To ensure all policies in relation to Industrial Relations, Employee Relations and Personnel practices are adhered to
To regularly appraise and assess standards of performance in order to identify areas of strength and areas requiring attention in order to improve individual performances
To identify any training and development needs for staff under their control and ensure these training needs are prioritised and programmed as appropriate
To ensure effective recruitment is implemented in all areas to meet quality standards of performance
To liaise closely with the HR Manager in all aspects of human resources
To ensure all new starters receive effective induction in all areas of their job and legislative requirements

Quality Standards

To ensure the company meets all Regulation and Quality Improvement Authority standards
To ensure all staff adhere to company policies and procedures
To work within GDPR legislation

Marketing

To actively promote the company and to establish good working relationships with clients, relatives, Care Managers and NHS Trusts
To liaise with the Marketing Advisor on all aspects of advertising

OTHER DUTIES

GENERAL

To ensure all legal requirements for the safe operation of the company are implemented
To ensure that all registration requirements are met
To ensure any legal documentation in relation to 1 and 2 above have full approval of the Registered Person
Where any legal action is a possible result of any action taken by the company ensure that the Registered Person is kept informed
To immediately address and deal with any incidents, accidents or untoward events and report to appropriate external bodies, e.g. RQIA, PSNI, Social Work, etc.
To maintain a system to obtain feedback from clients
To develop and maintain a system to audit services provided to clients
To participate in mandatory training as required

To participate in Staff Development and Performance Reviews as both appraiser and appraisee

Essential

ATTRIBUTESESSENTIALQUALIFICATIONS and TRAINING

NMC Registration, Level 5 Diploma in Leadership for Health and Social Care Services (Adults’ Management) NI or equivalent

REGISTRATION

RQIA (Regulation and Quality Improvement Authority) Registration OR

NISCC (Northern Ireland Social Care Council)

Registration to be completed, if not already registered

REQUIREMENTS

RQIA registration or NISCC registration

Enhanced AccessNI

Right to work in UK

DESIRABLE

EXPERIENCE

3 years’ experience in management role within healthcare setting or equivalent

Must meet criteria for acceptance of registration with RQIA

Previous experience in governance

Have knowledge of quality assurance systems

Knowledge of RQIA minimum standards

Evidence of professional development

Development and management of policies and procedures in line with RQIA requirements and legislation

Competent in Microsoft Office applications

EDUCATION

Minimum of NMC Registration;

Level 5 Diploma in Leadership for Health and Social Care Services (Adults’ Management) NI or equivalent

Additional Information

NW Care wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

Job Type: Full-time

Pay: £41,994.23 per year

Benefits:

Bereavement leave
Health & wellbeing programme

Schedule:

Monday to Friday

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Reference ID: RM/RF/24/240

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