Position: Studio Manager

About MiniLuxe

Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!

About This Role

MiniLuxe is hiring Studio Manager who is passionate about their craft and providing high-quality nail care services. This individual is a passionate leader of culture who drives the client experience, team development and ensures clean standards and consistent operational excellence. This Leadership role is accountable to deliver financial goals.

What You’ll Accomplish: Team & Development, Client, Delivers Results/Operational Excellence

Studio Leadership

Leads by example and inspires a team first culture
Ensures team retention at all levels
Ensures accountability of clean standards in all studios
Supports studio teams in delivering on client experience and handling conflict resolution
Accountable for operational excellence and execution of company initiatives
Coaches and develops a team of studio support and service providers

Client Journey

Delivers a first in class service experience
Cultivates loyal ‘fan’ and ‘superfan’ client base and builds community
Is a brand advocate and accountable to share the brand story
Educates clients on service and retail offerings, and upgrades

Driving Studio Revenue & KPIs

Develops business plans to achieve key business drivers for assigned studios
Drives gross margin by managing studio utilization and optimization
Manages all facets of the business
Identifies opportunities to maximize staffing levels across studios
Drives revenue based on achieving studio budgets
Actively sources opportunities for in-studio events and buy-outs

Training and Development / employee journey

Responsible for the onboarding and training of new team members in the market
Provides ongoing training and development for studio teams
Identifies top talent and creates career progression plans
Develops a bench of talent for succession planning

Who You Are

3+ years of leadership experience
Effective P&L management ensuring profitability
Proven track record in operational excellence, revenue driving and profitability
Excellent, clear communication, verbal, and written skills
Exceptional interpersonal, planning and organizing, and leadership skills
Highly motivated, results-oriented, and a self-starter
Ability to influence, motivate, and communicate cross functionally
Exceptional analytical and strategic planning skills with a strong attention to detail
Effective organizational, time management and delegation skills
Problem solver, able to manage operational issues with resilience
Possess an overwhelming desire to exceed expectations

MiniLuxe Benefits – What's in it for you?

Competitive salary
Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
Retirement savings account aka 401k
Free Services & Retail Discounts
Flexible Schedules
Continued learning opportunities

Job Type: Full-time

MiniLuxe

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Studio Manager