People Centre Senior Advisor (12 month FTC)

Base Location: Birmingham (2 days per week in the office)

The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters.

Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.

From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Why Join KPMG as a People Centre Senior Advisor

Working as part of the Finance and People Operations team, you will be responsible for delivering business-focussed and best practice HR support. Your role will include managing a variety of HR queries and being the first line of contact by phone and email. You will provide initial guidance, advice and support to the employees. Your proactive approach will support all activities in the Employee Lifecycle.

You will work on building strong, trusted relationships with key stakeholders, particularly with internal teams such as Payroll, Immigration and Benefits.

Whilst establishing yourself as a credible advisor, your ability to challenge and provide sound advice will be instrumental in fostering an essential collaborative environment. Your will work collaboratively across the business ensuring a seamless first-class HR service.

Upholding the firms’ values, you will serve as a role model for your stakeholders and within the team.

What will you be doing?

• Monitor, allocate and work tasks from the systems used (ServiceNow, SuccessFactors and Appian) ensuring urgent requests are reviewed, allocated and flagged to the appropriate area/team to be completed promptly & accurately

• Adhere to all Service Level Agreements for all agreed processes and highlight issues to the Team Leader

• Data entry based on business requirements

• First point of contact for queries via phone and email

• Maintain strong working relationships with relevant internal and external stakeholders

• Deal with complex queries, advising on complex policy matters and escalated queries

• Supporting with sharing communications with the wider business

• Take a proactive approach to educating and supporting the EXL team members with queries

• Deputise for Team Leaders as required, keeping the Assistant Manager informed of any day-to-day issues

• Be expected to take responsibility for ad-hoc project work and processes as and when required by the Management Team

• Contribute to department meetings and lead on specific sessions where relevant

• Promote continuous improvement within the business and internal teams

• Be pro-active in working with both the Management team to improve operational efficiency

• Keep up to date with KPMG policy changes and the wider firm agenda

• Assisting with reporting and MI when requested

• Support with SOP review and process maps as required

What will you need to do it?

• An ability to build relationships and communicate with people at all levels.

• High levels of resilience, with experience of working in a highly pressurised customer centric environment.

• The ability to take a logical, systematic, coherent approach to issues. Thinking outside of the box and weighing up all options available to make an informed decision.

• Excellent communicator – written and verbal.

• The ability to influence and confidently negotiate at all levels.

• Strong organisational, literacy and numeracy skills.

• Good IT office proficiency, including Microsoft Excel, PowerPoint, Word etc. as well as SAP or equivalent HR system.

To discuss this or wider Central Services roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.

Find out more:

Within Central Services we have a range of divisions and specialisms. Click the links to find out more below:

• Central Services (KBS) at KPMG:

• Inclusivity and KPMG:

• KPMG Workability and Disability confidence:

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People Centre Senior Advisor (12 month FTC)