GoCardless are here to support you and we're committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don't expect you to meet every requirement. If you're excited by this role, we encourage you to apply.

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We're making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.

The deadline for application submission is November 5, 2024 (including).

The role

We're looking for an enthusiastic and driven People Operations Partner to join our People Operations team. This role focuses on supporting our global employees with people-related processes and questions while also being the go-to expert for the team. You'll help with various initiatives and projects, either leading or supporting them.

A solid grasp of payroll, benefits, and employee lifecycle processes is essential, and experience in global mobility is a plus. You should be self-reliant and dependable as you manage different processes and support other teams.

Reporting to People Operations Manager, you will play a key role within the team mentoring and supporting other team members with day-to-day activities within the Operations team. You will focus on process improvement and automation while also collaborating with other teams and building interpersonal relationships within the business.

What excites you

Delivering the highest quality of work and ensuring that all team tasks meet top standards whilst providing the best-in-class employee experience
Shaping the employee journey by iterating onboarding and offboarding processes and supporting payroll processes
Managing and implementing new benefits, ensuring effective oversight of current offerings and handling renewals
Working on complex projects while ensuring that day-to-day operations run smoothly
Establishing new, efficient, and compliant processes while keeping existing process documentation up-to-date
Assisting and mentoring others, providing support and guidance to help them grow

What excites us

At least 3 years of relevant experience in HR
A creative mindset that brings ideas to life
A commitment to high standards
A range of experience in all aspects of people operations management, including onboarding, offboarding, payroll, and benefits administration
A passion for process optimisation and continuous improvement
The ability to tackle complex issues while also being hands-on with everyday tasks
Ability to manipulate, analyse, check and validate data

(some of) The good stuff

Wellbeing - stay healthy with dedicated support and medical cover
Work away scheme -you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
Equity -all permanently employed GeeCees receive equity so we can share in the success we achieve together
Parental leave -to suit everyone embarking on life's great adventure
Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days ('GC Fridays')

Life at GoCardless

We're an organisation defined by our values; We start with whybefore we begin any project, to ensure it's aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We're building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we're going to achieve this goal, we need to build a team of 'GeeCees' that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We've got a long way to go, but here's how we're doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability

We're committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

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People Operations Partner