Job Overview

We are pleased to announce an exceptional opportunity to become an integral member of our hospitality team as a Lobby Ambassador. This role is vital in curating unparalleled experiences for our building’s tenants, as you will manage an array of hospitality initiatives and services aimed at enhancing tenant satisfaction and cultivating an inviting environment.

As a Lobby Ambassador, your commitment to excellence will shine through in your ability to deliver warm and professional interactions during tenant arrivals and departures. Your core functions will encompass visitor management, overseeing building deliveries, ensuring safety protocols are adhered to, and providing light concierge services with a welcoming approach.

Key Responsibilities

Personally greet tenants by name upon their entry and exit, enriching their sense of community.
Oversee visitor management systems with attention to detail, ensuring guests are pre-registered and navigated to their destinations seamlessly.
Engage in daily operational meetings to anticipate tenant needs and events, ensuring readiness.
Efficiently manage the organization and delivery of tenant packages and courier services.
Acquire in-depth knowledge of building FAQs, readily sharing information about amenities and local community resources.
Act as the primary contact for lobby activities and emergencies, taking proactive measures to resolve issues.
Ensure the lobby remains clean and inviting; report any facility or IT concerns through appropriate channels.
Collaborate with the hospitality team to maintain accurate records of tenant preferences, enhancing personalized service.
Uphold our core values and service standards in every interaction with tenants, guests, and partners, ensuring a consistent level of excellence.

Required Skills

3 to 5 years of experience in hospitality operations, with roles including valet, doorman, front desk, or reception services.
A strong commitment to maintaining a polished appearance and adherence to uniform protocols.
Proficient in computer operations and capable of navigating various software programs.
Adept in communication, both oral and written, facilitating effective interactions with diverse audiences.
Capable of standing for extended periods and managing physical tasks, such as lifting packages weighing at least 25 lbs.
Strong organizational and multitasking skills, with an ability to prioritize effectively.
A genuine passion for hospitality and a commitment to fostering positive interactions.

Qualifications

Minimum of 3 to 5 years of relevant experience in hospitality operations.
High school diploma or equivalent is required.

Career Growth Opportunities

Joining our team provides an excellent pathway for professional development within the hospitality industry. We are dedicated to nurturing talent and fostering an environment where employees can grow their careers.

Company Culture And Values

We pride ourselves on creating a collaborative and supportive work environment that embodies our core values of hospitality and service excellence. We strive to build a team that is passionate about creating exceptional experiences for our tenants.

Networking And Professional Opportunities

Being part of our organization opens doors to valuable networking opportunities, skill development, and collaboration within the hospitality sector.

Compensation And Benefits

We offer a competitive salary commensurate with experience, along with health, dental, and vision insurance, a retirement savings plan with matching contributions, generous vacation, and paid time off policies.

Employment Type: Full-Time

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