DIN TAI FUNG RESTAURANTS

Job Title: Sr. Manager, Creative Design and Operations

Compensation: $135,000.00 - $163,000.00 Annual Salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location: Hybrid, Din Tai Fung - Corporate Office in Arcadia, California

About Us:

Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.

Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.

Benefits and Perks:

Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Wellness & Health Reimbursements
Employee Meal Discounts
Opportunities for growth; we love promoting within!

About the Role:

The Creative Design and Operations Senior Manager is responsible for creative strategy on brand initiatives, as well as managing in-house designers, agencies and freelancers. Part of the role is creative operations, including but not limited to ensuring a balanced workflow for the team and executing on creative briefs. This role oversees photoshoot and videoshoot production for content across all platforms, leads multi-media content creation, design for CRM and other digital initiatives, and develops creative strategies rooted in storytelling. Performance, creative experience and mindset are important for the role.

Responsibilities:

Creative Leadership:
- Lead the creative team in translating the brand guidelines into compelling visual narratives across all channels, including video, digital, print, in-restaurant experiences, and more
- Lead creative digital media strategy and implementation that focuses on driving channel performance and engagement, including testing creative
- Conduct regular reviews of design work, providing feedback and guidance to ensure continuous improvement and adherence to brand guidelines
Strategy & Implementation:
- Craft creative strategies and storytelling to incorporate into graphic design and videos, as well as blend multimedia for in-store, social, and DOOH creative
- Ideate and execute original creative concepts from start to finish for multiple brand and restaurant campaigns, including but not limited to visual research, strategic concepting, mood board creation
- Lead photoshoot and videoshoot production, starting with pre-production preparation, on-set production with photographers and/or cinematographers, through post-production
Creative Operations & Collaboration:
- Manage the end-to-end creative process, from concept development to final execution, ensuring projects are delivered on time, within budget, and to the highest standards
- Implement and optimize workflows, processes, and tools to maximize the efficiency and productivity of the creative team
- Coordinate with cross-functional teams, including HR, Supply Chain, Operations, and external vendors, to ensure seamless execution of creative initiatives
Team Development & Management:
- Oversee the recruitment and onboarding of freelancers, ensuring they have the skills and resources needed to complete projects
- Set clear goals and performance expectations for team members, providing regular feedback and support to help them achieve their objectives

Key Competencies: Resourcefulness, Cultivates Innovation, Manages Ambiguity, Optimized Work Process

Job Requirements:

Bachelor’s Degree in Design, Creative Production or related field; advanced degree and technical certifications are a plus
Expertise in utilizing design and editing software, such as Adobe suite, with video editing proficiency
8 - 12 years of relevant experience
At least 4 years of managerial experience, with proven experience in managing creatives and copywriters
A deep understanding of modern and luxury design trends and passion for upscale dining industry
Proven experience leading photo and videos shoots, as well as print + digital production
Read, understand, and follow the Employee Handbook and all company policies and procedures
Highly motivated and able to thrive in fast-paced, dynamic environment, managing multiple projects simultaneously
Positive and professional attitude

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.

Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees.

Applicants must be 18 years or older.

Flexible work from home options available.

Din Tai Fung North America

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Sr. Manager, Creative Design & Operations