Salary: £45,000-£50,000

Location: Glasgow City Centre

Schedule: Permanent position, fulltime in the office

Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

Our mission is to create lasting memories with our exceptional products and customer experience. We are looking for someone who is passionate for success, enthusiastic, and shares our values of: Honesty, Excellence, Accountability, Respect and Teamwork.

Position:

The HR Manager ensures the smooth day-to-day running of the HR department, focusing on transactional HR activities, team management, and delivering consistent, accurate HR support to the business. This role champions the company culture and values while ensuring

compliance, maintaining accurate records, and proactively identifying and reporting on HR trends, including reward, recognition, and areas of concern. The HR Manager works closely with the team to provide support across all HR functions and continuously improves processes to

ensure efficiency and excellence.

Key Responsibilities:

1. Operational HR Management

o Oversee the HR team’s delivery of all core HR administrative and operational tasks, including contracts, onboarding, probations, 1-2-1s and maintaining accurate employee records.

o Ensure the HR department provides a responsive and efficient service to all employees and managers, meeting agreed SLAs.

o Monitor compliance with HR policies and employment law, ensuring accurate application across the business. Proactively reviewing and recommending changes to company policies to keep ahead of employment law changes.

o Maintain company policies and procedures in conjunction with the Financial Controller and Regional Managers, ensuring they are up to date and effectively communicated

o Manage HR processes such as maternity/paternity, holiday accruals, sickness absence, and leave requests efficiently, consistently and in line with company policy and procedure.

o Audit induction processes after 3 months to ensure new colleagues have been successfully onboarded and integrated into the business.

2. Reporting and Improvements

o Deliver monthly executive summary reports to Board on HR metrics and trends, highlighting insights on areas such as employee turnover, reward and recognition, and emerging areas of concern.

o Oversee the delivery of HR Data packs with narrative to Regional Managers and Department Heads, highlighting areas for action and managing the receipt of action plans and progress on these.

o Identify opportunities to streamline transactional processes, implementing improvements to enhance efficiency and accuracy.

o Monitor absence trends and recommend solutions for improvement, including early interventions where necessary.

3. Employee Relations (Transactional Focus)

o Manage employee relations cases, such as attendance, performance improvement plans, and basic grievances or disciplinary actions, escalating complex cases to the Head of HR when necessary.

o Provide first-line advice to managers and employees on HR policies, ensuring alignment with company standards.

4. Team Leadership

o Directly line manage and develop the HR Advisor, HR Assistant and in house recruiter, ensuring their training and development needs are met through regular one-to-one meetings and coaching.

o Allocate and monitor workloads across the team, ensuring tasks are completed accurately and within agreed timelines, through upskilling the team and pivoting them into business critical areas when needed.

o Foster a culture of collaboration and excellence within the HR team, acting as a role model and ambassador for the company’s culture and values.

5. Reward and Recognition

o Support the Head of HR in implementing reward and recognition initiatives, ensuring accurate communication and application across the business.

o Track and report on monthly trends in rewards and recognition, making recommendations for continuous improvement.

6. Compliance and Record Management

o Ensure accurate management of employee records and data in compliance with GDPR and other relevant regulations.

o Assist in annual audits and compliance reviews, ensuring the HR department is fully prepared and aligned with internal and external standards.

7. Recruitment and Onboarding

o Oversee the recruitment process for all roles, ensuring timely delivery and alignment with business needs.

o Support the pre-onboarding and onboarding process, ensuring a smooth and welcoming experience for new starters.

8. Health, Safety, and Well-being

o Ensure workplace safety standards are upheld and implement initiatives to support employee well-being and engagement.

Requirements:

1. Strong operational HR knowledge and understanding of HR best practices.

2. Excellent organisational skills and ability to manage a diverse workload.

3. Proficiency in HR systems and data reporting (e.g., HRIS, Excel).

4. Good understanding of employment law and its practical application.

5. Strong interpersonal and communication skills to engage with employees at all levels.

6. Proven ability to lead and develop a team.

7. A proactive approach to identifying and implementing improvements.

Chisholm Hunter

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