Manager, People & Organization

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

The Manager, People & Organization leads the execution of core Human Resources processes within Saks Fifth Ave in New York, as well as identifies opportunity for specific people strategies. The Manager, People & Organization is a key business partner to the Boutique Leadership Team (“BLT”) in helping build their leadership skills and driving performance in a human driven way.

Our ideal candidate will be both hands on and strategic, drawing upon their passion for building relationships, experience in creating effective solutions and have a minimum of 5 years experience.

What impact you can create at CHANEL:

Employee Engagement:

Focus on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
Embody and infuse CHANEL’s competencies and behaviors with a concerted focus on well-being.
Build and foster connections across all levels within the Boutique by maintaining a presence and displaying a genuine curiosity about the Retail space, which will include 1:1 check-ins, round table discussions, and pulse checks.
Partner with BLT and Education Team to onboard and integrate new team members.
Conduct exit interviews and partner with BLT to utilize findings in making meaningful decisions within the Boutique.

Talent Development and Organizational Structure:

Support the BLT in conducting career discussions with team members, highlighting developmental needs.
Provide input on organizational structure, workforce planning, talent reviews and succession planning in partnership with Lead P&O for the Region.
Guide the annual compensation and performance review process for the Boutique, providing direction, counsel, and support to the BLT.
Analyze trends and utilize the insights gleaned in decision making related to various P&O priorities (i.e. diversity and well-being etc.).

Performance Management:

Partner with the BLT to proactively identify opportunity areas and performance gaps.
Support performance management by providing frequent guidance to BLT (i.e. coaching, counseling, disciplinary actions, and exits).
Collaborate with BLT and Lead P&O for the Region to ensure consistency in handling of performance matters and administration of processes.

Recruitment:

Forecast hiring needs with BLT, particularly as it relates to peak seasons.
In partnership with BLT, responsible for leading full cycle recruitment for all positions under management level within BTQ.
Serve as the first point of contact in BTQ for all things recruitment.
Play an active role driving internal mobility by participating in “Monthly Mobility” call with other Managers in XXL BTQs.
Responsible for running vacancy reports, keeping data accurate and up to date, and leveraging with BLT
Responsible for creating and implementing sourcing strategies to build active pipeline leveraging Talent Acquisition COE
Lead in person recruitment events and logistics for mass hiring interview days/events, etc.
Responsible for upskilling hiring managers and interview panels via Hiring @ Our Best Trainings, D&I Anti-Bias Recruitment Trainings, Workday Recruit and LinkedIn Recruiter trainings
Champion and accelerate a culture of diversity and inclusion.

Employee Relations:

Manage and resolve employee relations issues by conducting timely, effective, thorough, and objective investigations.
Consult with the internal Employee Relations / P&O Team / Legal Team to ensure consistency in handling of employee relations issues.
In collaboration with Benefits team, manage worker’s compensation issues, leaves of absence and accommodations.

Compliance / Policy / Procedure:

Continuously build a knowledge of employment best practices, with specific knowledge of Federal/State employment application to include: business process, talent management and development, hiring, employee relations, policies, and procedures, change management, problem solving, meeting design, etc.
Partner closely with Legal, Retail Operations, Asset Protection and Total Rewards to establish alignment and respond to inquiries.

You are energized by:

Working in a highly collaborative, hands-on environment.
Solving complex problems and brainstorming solutions.
Operating within ambiguity and feeling empowered to draw information from various sources to guide decision making.
Building strong relationships with business leaders to aid in a deeper understanding of the business operation and connection to people.
Fostering a meaningful employee experience centered around inclusion, development, and connection.

What you will bring to the team:

Strong communication skills (verbal and written), strong relationship building skills as well as the ability to influence and assess situations objectively.
Ability to use discretion and independent judgment.
Prior HR experience within a Retail/Wholesale environment preferred, with a passion for working regularly in the retail environment.
Employee relations experience.
Strong detail orientation and ability to prioritize.
Comfort with HRIS systems (such as Workday) and performing basic analysis in Excel.

Position Logistics:

Minimum of 5 years of core HR (HR Generalist) experience required.
Bachelor’s degree in related field required.
Requirement to be in home boutique (Saks NY) three (3) days per week

Compensation:

The anticipated base salary range for this position is $63,400-$115,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K, pension and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Flexible Time and Hybrid Work Options:

Corporate/Home Office positions:

Fully Remote: Role can be conducted from home office, may require occasional travel and/or visits to corporate offices/points of sales.
Partially Remote: Role requires a minimum of three-days in-person office presence at the designated location/office.
Work-Place Essential: This role requires 5 days in person office at the designated location/office.

Retail/Field/Boutique positions:

Partially Remote:
- Fragrance & Beauty Field, Fashion Regionals, etc.: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld and support and create an elevated client experience. Eligible for flex time use.

Workplace Essential:
- Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
- Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.
- Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.
- Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.   
For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

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Manager, People and Organization Saks NY