Role Purpose:

The People Operations Manager will oversee the efficient and effective management of global and regional people processes, policies, and systems. This role will provide critical support and guidance to regional teams, ensuring the consistent implementation of global people initiatives. The role will also lead the UK People Operations, including managing the employee lifecycle and UK-specific compensation, benefits, and health & safety policies. Additionally, the People Operations Manager will play a key leadership role in the Global People Operations team, contributing to major projects and ensuring excellence in employee relations (ER) and performance management processes.

About CDP

CDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. The world’s economy looks to CDP as the gold standard of environmental reporting with the richest and most comprehensive dataset on corporate and city action. In 2021 we launched our new five-year strategy: Accelerating the Rate of Change - find out more here. Visit https://cdp.net/en or follow us @CDP to find out more.

Key Responsibilities:

1. Employment Operations Advice & Support

Offer operational advice to the Global People Team to ensure seamless regional delivery and execution of global initiatives.
Provide hands-on support for the implementation of policies, ensuring alignment with global best practices and compliance with regional regulations.

2. Oversee UK People Operations

Manage UK-specific employee lifecycle processes including post recruitment onboarding, payroll, pensions.
Oversee the implementation of global policies and processes in the UK, ensuring compliance with local laws and alignment with global standards. With the support of the People Assistant, administer and maintain UK compensation and benefits, ensuring timely and accurate payroll processing and pension management.

3. Leadership in the People Operations Team

Play a leading role within the Global People Operations team, collaborating and guiding the team in the effective execution of operations across all regions.
Foster collaboration and teamwork across the people operations function to ensure operational excellence and employee satisfaction.

4. Global Process Design and Delivery

Lead the design and delivery of key global people processes such as the annual performance review and annual salary review.
Ensure these processes are implemented effectively and consistently across all regions, driving employee engagement and performance in liaison with the HR Advisor, Change Management.

5. People Team Metrics and Reporting

Oversee the delivery of regular people operations metrics to the management team, providing insights and data to inform decision-making.
Utilize HR analytics to monitor and improve key operational processes and employee engagement.

6. Employee Relations (ER) and Performance Management (UK)

Provide expert advice and support to UK managers on performance management and employee relations cases.
Ensure adherence to UK employment laws and best practices in handling ER matters, including disciplinaries, grievances, and performance improvement plans
Partner with managers and leaders to inform the People strategy, pragmatically collaborate on people challenges, and use data to identify people priorities for the business and address future workforce needs.

7. UK Policy Management

Design, develop, and own the global policy management process, ensuring that all policies are up to date, compliant, and aligned with the company’s strategic goals.
Collaborate with regional teams to ensure policies are effectively communicated and consistently applied across all locations.

Key Competencies:

Communication Skills- Ability to communicate HR policies and initiatives clearly and persuasively.

Team Leadership- Ability to foster collaboration and motivate teams to achieve organizational goals.

Adaptability & Resilience- Capacity to adapt to changing circumstances and work effectively under pressure.

HR Operations Expertise: Strong understanding of global people processes, policies, and systems, with hands-on experience in regional operations, particularly in the UK.
Project Management: Skilled in leading and delivering HR projects across global teams, with an emphasis on collaboration and efficiency.
Employee Relations & Performance Management: Strong knowledge of UK employment law and best practices in handling performance management and ER cases.
Analytical Thinking: Ability to analyze data and deliver insights for strategic decision-making.
Global Mindset: Ability to work effectively with international teams, understanding and respecting cultural differences.

Qualifications and Experience:

Education: Bachelor’s degree in Human Resources, Business Administration, or a related field with CIPD qualifications above level 5.
Experience: At least 5-7 years of HR operations experience, with significant exposure to global people processes and regional operations management.
Skills: Strong expertise in UK employment law, compensation & benefits administration, and HR project management. Experience in leading HR transformation and implementing global HR processes is highly desirable.

This is a permanent role based at CDP’s London office reporting to the Director, People & Culture. Interested applicants must be eligible to work legally in the UK. We cannot sponsor for this role.

Salary and benefits: £45,538 - £55,000 per annum, 30 days’ holiday plus bank holidays, generous non-contributory pension provision, Employee Assistance Programme, life assurance, training and development, flexible working opportunities and other benefits.

Final offer amount depends on multiple factors such as candidates experience and expertise, geographic location, total compensation, and market data.

Before you apply

We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicant’s privacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes.

How to apply:

Please upload your CV in the application form along with a covering letter as an additional document setting out how you meet the required skills and experience or key responsibilities, which should be no more than two pages. Applications will be reviewed on a rolling basis so early applications are encouraged. The closing date is 20th Oct, 2024 23:00 UK time.

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People Operations Manager (Human Resources)