Job ID 10180 Location Miami, FL Date posted 03/10/2025

The Talent Acquisition Recruiter will be responsible to drive high-volume hiring for Carnival’s Contact Center, ensuring staffing needs are met under tight deadlines. This role requires public speaking, managing large-scale hiring events, and delivering a seamless candidate experience. The Talent Acquisition Recruiter is responsible for identifying the required talent within the budgeted range on specified roles.

Key Responsibilities:

High-Volume Recruiting: Manage multiple requisitions to maintain a steady pipeline of Contact Center talent primarily to support the Sales division.
Event Management: Plan and lead open houses, job fairs and large hiring events to attract candidates.
Public Speaking: Present to large groups, engaging candidates on career opportunities and attend offsite Job Fairs which may require travel.
Candidate Selection: Source, assess, and interview high volumes of applicants.
Stakeholder Collaboration: Partner with leadership to align hiring strategies with business needs.
Fast-Paced Execution: Ensure rapid, efficient hiring while maintaining a quality candidate experience.

This role is ideal for a results-driven recruiter who thrives in fast-paced, high-volume environments and can engage large audiences while executing large-scale hiring initiatives. A commitment to customer service when interacting with candidates and hiring managers to foster strong relationships and ensure the best experience throughout the recruiting process. It is essential that Recruiter partner with their assigned business disciplines to ensure they can build actionable pipelines and a deep understanding of their assigned areas. The recruiter will need to filter and source through active and passive resumes to ensure alignment to the roles qualification and provide the initial interview in the recruiting lifecycle. The Recruiter position is responsible for supporting the identification, assessment, and development of external candidates. They utilize various resource tools, sourcing strategies, and techniques to develop industry expertise and find best-in-class candidates. The ability to garner necessary information to ensure a positive outcome is essential in the successful recruitment of talent. Project Management and the ability to drive or influence the entire recruitment process to ensure timely identification and fulfilment of needs.

Essential Functions:

Develop a deep understanding of the assigned business units’ impact on the organization. Conduct intake meetings with hiring managers to identify key attributes for successful candidates. Liaises with the interview panels, 3 rd party recruiters, agencies and candidates to ensure that desired skills and qualifications to necessary parties. Drive and influence the entire recruiting lifecycle to ensure SLA’ are met at all times.
Source through active and passive candidates to ensure alignment of desired skills and qualifications of candidates. Conduct initial interviews to set and confirm the Candidate expectations. Serve as an advocate and point of escalation for the candidate throughout the recruitment lifecycle. Manage the Posting flow and partner with Talent Acquisition Marketing to ensure best applicant flow possible.
Identify candidates’ eligibility on all non-immigrant visas (CPT, OPT, H1B, etc.) Provide support to Associate recruiters to identify creative paths forward and escalates to Sr Recruiters and Managers is necessary. Work with Coordinators to ensure timely processing of Petitions. Serve as an SME & consultant representative to the Hiring Manager.
Present and negotiate offers to the selected candidate for the role using various conversion tactics. Communicate the benefits and Carnival Employee Value Proposition to highlight the full value of working with the Brand. Draft formal offers, confirm and route through proper approval channels. Provide Support to Associate Recruiters when difficult conversions are identified and escalate to the Sr Recruiter or Manager when necessary.
Updates HR systems (currently Oracle) via daily interfaces to ensure accurate processing of candidate records. Ensure the entire recruiting lifecycle follows compliance and update key partners to ensure that Requisition, Candidate Profile and Offer has necessary approvals. Identify needs, provide guidance & make recommendations to the Candidate and Hiring Managers on the complexities in Domestic relocation.
Create and update recurring and ad hoc reporting to assist in the recruitment lifecycle. Partner with the HRBP & HR Directors to understand upcoming complex roles and ensure adequate candidate pools. Provide additional market data to influence the various internal departments on any roles outside the typical Recruitment Lifecycle.
Identify needs, provide guidance & make recommendations to the Candidate and Hiring Managers on the complexities in Domestic & International relocation. Advise the Candidates on the differences between various states and or countries.
Schedule and attend recruiting events at colleges, networking opportunities and other venues to serve as a Carnival Ambassador while sharing opportunities with various candidate pools. Identify soft skills, cultural alignment and funnel resumes to proper recruits when the skills that do not align to assigned disciplines.

Qualifications:

Bachelor’s degree in Human Resources, Psychology, Industrial Organization, Business or other related field. Master’s degree a plus.
SHRM or HRI certification a plus
Minimum of 5+ year of experience as a Talent Acquisition Associate Recruiter, or Talent Acquisition Coordinator or 7+ Guest or Customer Service in Hospitality with exposure to hiring practices/interviewing.
Microsoft Office/Outlook are required for this role. Intermediate to Advanced skills with Excel and PowerPoint. Experience with various Applicant Tracking Systems, sourcing tools such as LinkedIn or Indeed. Experience with Boolean searches. Ability to curate marketing material for use on social media.

Knowledge, Skills & Abilities:

Strong communication (written and verbal), organizational skills, attention to detail, good business acumen and time management skills are required. Excellent interpersonal skills are essential, outgoing, engaging, polished and professional presence. The ability to effectively interact with candidates, as well as employees and managers at all levels. The ability to capture and command the attention of large groups. Knowledge of onboarding processes, policies, and practices. Intermediate to advanced negotiation tactics. Intermediate to Advanced understanding of sourcing tools such as LinkedIn Recruiter or Indeed with the ability to write Boolean searches. Analytical mindset to identify trends in the candidate pools or labor markets. Ability to maintain confidentiality. Knowledge of typical hiring laws in the US. Emphasis on utilizing ATS systems (Oracle).

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: Less than 25% travel with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. .

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage 
Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
Paid Time Off
- Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
Other Benefits
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement 
- On-site preschool program and wellness center at our Miami campus

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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