Job Title: Care Manager

Ardent Care Ltd are looking for an experienced Care Manager to manage the service. As Care Manager you will be responsible for the operational day-to-day management of the service ensuring Ardent Care’s continued compliance with relevant legislation. Working in partnership with colleagues and partners, you will ensure the provision of a high quality service enabling individual needs and organisational priorities to be met in accordance with available resources. Ardent Care Ltd is an ambitious, forward thinking Organisation and so you must be committed to developing and enhancing the services we provide to citizens within Nottingham and surrounding areas.

Duties & Responsibilities Compliance

1. To maintain a high quality service working in partnership with colleagues to manage the service.

2. To ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety’.

3. To ensure the delivery of safe, personalised service to each individual service user through assessment, person centred planning and regular outcome focussed reviews of services.

4. To ensure compliance with Ardent Care Ltd’s Development & Training and Supervision Policies.

5. To ensure the delivery of person centred support services that promote independence, choice and dignity to empower people to live as independently as possible.

6. To ensure support services are structured in a way that provides flexibility, reliability and continuity.

7. To ensure the development of robust systems and procedures.

8. To ensure the service is appropriately resourced with the right number of suitably qualified, skilled and experienced staff.

9. To ensure that all new referrals are responded to in a timely manner in line with contractual and organisational timescales.

10. To oversee the co-ordination of support workers across all areas.

11. To deliver services that ensure the Organisation’s duty of care to the service user and staff providing the service.

12. To ensure good communication and links with all stakeholders with regards to the provision of services including commissioners, service users, relatives, social work teams etc.

13. To ensure the office is resourced during office hours and ensure the provision of an effective out of hours on-call service.

Service Development

1. To participate in the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative services.

2. To grow and develop services through increasing delivered hours and maximising referral opportunities.

3. To identify marketing opportunities and develop a marketing plan.

4. To manage projects that will improve the efficiency and effectiveness of the service.

Team Management/Leadership

1. To manage a large staff team both involved in the management and direct provision of the service.

2. To ensure that there is a co-ordinated and consistent approach to service provision that is cost effective and efficient making the best use of allocated resources.

3. To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth.

4. To be routinely involved in a range of human resources/staff management duties including: Recruitment and Selection, Training, Supervision, Appraisal, Disciplinary/Capability procedures and Absence Management.

5. To ensure that processes and procedures are in place to meet the various organisational and staff requirements with regard to human resources issues.

6. To ensure that staff are trained for their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities.

7. To arrange and attend regular service planning meetings with service delivery teams.

8. To put in place systems to ensure healthy working practices and that staff receive relevant information to fulfil their health and safety responsibilities.

9. To ensure that all staff are familiar with and work in line with Ardent Care Ltd’s Policies and Procedures.

10. To offer Advice, Support and Guidance to staff at all levels.

Quality Assurance

1. To implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services in line with Ardent Care Quality Assurance Policies.

2. To deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met.

3. To ensure good and safe practice in all activities relating to service user care by putting systems in place to guide, monitor and evaluate support and services provided.

4. To resolve all complaints in accordance with Ardent Care Complaints & Compliments Policy.

5. To evaluate services through regular review, service user questionnaires, analysis of complaints & compliments etc.

6. To implement Ardent Care Governance Framework to continuously improve services, care and support.

This is not meant to be an exhaustive list, the job holder may be required to undertake such other duties as Management may from time to time reasonably require.

Work remotely

Job Type: Full-time

Pay: £40,753.00-£43,062.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Work from home

Education:

Diploma of Higher Education (required)

Experience:

Managing Care : 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Ardent Care Ltd

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