UK London

Reward & People Operations

1 Nov 2024

R-0003686

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

The role

As a People Operations Specialist, you’ll focus on managing the operational aspects of the employee lifecycle for our 1000+ workforce across the UK, Ireland, Spain, and Italy. You’ll ensure that our people systems, processes, and employee helpdesk run smoothly, supporting the evolution of our operations as Dojo scales up.

This is the ideal role for someone who enjoys...

Supporting employees throughout their journey within the organisation
Maintaining regular timetables and finding efficiencies in processes
Refining people systems, especially the helpdesk and HRIS (Workday)
Ensuring HR policies and compliance standards are met
Contributing to operational improvements as the company grows

Your team

You’ll be part of a passionate People Operations team, currently undergoing a transformation led by the Senior People Operations Manager and supported by a Projects Lead. Working closely with the Senior People Operations Specialist, your main focus will be on Business As Usual (BAU) tasks, with some involvement in project work.

You’ll also collaborate with Payroll, Benefits, and Reward experts, as well as the Workplace Experience team, who support in-office experiences, including onboarding sessions.

What you will do...

Support the Senior People Operations Specialist in running an efficient, effective people support function
Maintain and refine scalable people processes
Keep employee records accurate across Workday, Culture Amp, Google Sheets, and other systems
Oversee onboarding and off boarding processes, including background checks and right-to-work verification
Handle visa applications and renewals with external providers (e.g., Newland Chase)
Manage the helpdesk (Jira) to respond to employee queries on various topics, such as leave, references, induction, and offboarding
Create and update guides, templates, and process maps to drive efficiency and enable self-service
Stay updated on employment law changes and adapt policies and processes as needed
Pull data from people systems for regular and ad hoc reporting
Identify opportunities for process improvements within People Operations
Support transformation initiatives as required

What you will bring...

A solid foundation in People Operations, with experience in UK HR policies, employment law, compliance, and the employee lifecycle; CIPD qualification or equivalent experience
Experience in high-growth, fast-changing environments, with adaptability to work through ambiguity
A data-driven approach to structuring processes for accuracy and efficiency
Experience with Workday (HRIS), including job changes, workflows, and reporting
Basic experience with global mobility, including visa applications and renewals
Strong skills in process documentation and efficiency improvements
A growth mindset, with eagerness to learn new skills
Attention to detail, proactive problem-solving, and dedication to completing tasks
High integrity when handling sensitive data, with an understanding of data protection principles

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.

And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

You’re curious. You have a real desire to learn and create.
You’re relentless. You keep going even when it’s easier not to.
You’re customer-obsessed. You know how important customers are to what you do.

Dojo home and away

We love collaboration. We have offices across Europe – that takes some dynamism.

Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though.

Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success.

At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.

#LI-Hybrid

Dojo.tech jobs

People Operations Specialist