Fun, rewarding, people first culture.
Signature career development program.
Flexible / hybrid working environment.

It’s not just what you do at KFC. It’s the way you do it.

Here, everyone has a seat at our table. We feed our people’s potential to be Original - to be their best selves, make a difference and have fun!

As our new Team Member Experience Strategy and Transformation Manager for KFC South Pacific, reporting to our Head of Team Member Experience Strategy & Transformation, you will be responsible for defining and designing transformation projects, whilst working closely with cross-functional teams to build strategies needed to support a high-performing, inclusive workforce.

ABOUT YOU – OUR NEXT ORIGINAL

You’ll embrace our people first culture!
Strategic Thinking: Translate business priorities into actionable strategies that anticipate future team needs.
Change Management: Proven experience coaching successful change initiatives.
Driving Innovation: Generate creative solutions for customer value and experiment with new ideas.
Analytical Proficiency: Strong skills in workforce planning, labour forecasting, and data-driven decision-making.
Collaboration and Influence: Ability to collaborate across departments and influence stakeholders.
EIB Focus: Commitment to equity, inclusion, and belonging to foster an inclusive team environment.
Awareness of Trends: Stay informed on emerging trends in team member experience and HR practices.

A DAY IN THE LIFE OF YOUR NEW ROLE

Strategic Program Design and Leadership: Guide programs to strengthen team culture, engagement, and retention in restaurants.
Workforce Planning: Develop strategies to align team capacity with demand, ensuring exceptional customer experiences and anticipating future workforce needs.
Role Design and Optimisation: Innovate and adapt restaurant roles to improve workflows, simplify processes, and support customer experience goals.
Customer and Team Experience: Implement programs that align employee experience (EX) with customer experience (CX), empowering teams to deliver brand-consistent guest experiences.
Labour Management and Efficiency: Use data-driven practices and collaborate with D&T and SCM teams to optimize labour costs, improve productivity, and enhance team satisfaction.

BUCKETS OF BENEFITS

A culture where you can be your original self.
Salary continuance cover for all permanent employees.
Monthly mobile phone and home internet contributions.
Flexible work initiatives, including half day Fridays.
Additional days of leave each year to focus on your Wellbeing.
Signature career development and leadership programs.
Corporate KFC Culture Club initiatives.
Employee discounts at KFC restaurants.
Free onsite secure parking at Frenchs Forest.

WHO WE ARE

Take one man with a big idea, add 11 herbs and spices, grit, ambition and buckets of heart – you’ve got KFC. Since 1952, we’ve been bringing finger lickin’ good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original. And we welcome you join us; to bring it. Your energy, grit, spirit and story.

JOIN OUR ORIGINAL TEAM!

If your looking for a high impact project, working within a people focused, outcomes driven business then this is the role for you! Apply now via the included link.

Here at KFC, we see ourselves as an equal opportunity employer. This means it’s a level playing field for all. Our work environment is fully inclusive and we strive for a workplace where diversity of thought and perspective is welcomed, sought out and developed. No matter who you are or where you’re from, people from all walks of life are encouraged to apply to join the KFC family. This means no matter your gender identity, ethnicity, cultural background, sexual orientation, disability, life stage or other legally protected status – you’ve always got a seat at our table.

KFC South Pacific (Yum! Brands Subsidiary)

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People & Culture Strategy and Transformation Manager